Ed. Note: The following content was provided by PCS Group, who is a client of KHTS AM-1220.
Santa Clarita businesses may be at risk due to a common phone scam involving fake IT technicians attempting to gain access to business networks, but the experts at PCS Group in Valencia are helping their clients easily avoid being victimized.
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“We hear (about IT scams) a lot,” said Ricardo Martinez of PCS Group. “We have a partnership agreement– we don’t just walk in or call and say can we check out your system. But we also do something to mitigate that, and that’s called proactive monitoring.”
By proactively monitoring all their clients’ systems around the clock, PCS Group technicians know about any IT issues as soon as they happen and can immediately get to work fixing them.
Related: PCS Group Client Discusses Experience With IT Assistance
“Technicians get daily reports and they’re able to see if there’s a server that went down or a workstation that’s not efficient,” Martinez said. “We’re going to know about it, so there’s no need to have somebody from the outside that you don’t know that pretends to be from Dell or Microsoft.”
Brandan Stein, president and COO of the limousine company Exclusive Sedan Service, said PCS Group was “the right fit” for his company largely because of their unique proactive approach.
“That was one of the key factors in deciding to go with PCS,” Stein said. “My big thing was how do we be proactive, not reactive. When we sat down (with PCS Group) it wasn’t ‘how fast we can fix it,’ it was, ‘Here’s what we’re running in the background– here’s the steps that we’re taking so we will see these things, if they happen, beforehand.’”
The success of Stein’s company depends on the speed and efficiency of technology to ensure the daily operation of its 100-plus limousines, including the booking of reservations and constant communication of crucial information to chauffeurs.
Do you have a news tip? Call us at (661) 298-1220, or drop us a line at community@hometownstation.com.“We’re always looking for the best in technology,” he said. “We really need to be in touch with our IT people all the time. I need someone to be able to call and them to be there and answer, troubleshoot and fix any and all needs that we have. PCS was able to do that and they still continue to do that.”
25031 Avenue Stanford #20
Valencia, CA 91355
661-705-8460