Galpin Motors – Banner
Brent’s Carpet One – Banner
Academy Swim Club – Banner
AV Party Rental – Banner
Disneyland – Diamond Celebration – Banner
Newhall Land – 2015 – Banner
Patterson’s Collision Center – Banner
Hugo Naturals – Banner
PizzaRev – Banner
Beyond Harmony – Banner
Valencia Town Center – Farmer’s Market – Banner
Action Family Counseling – Banner
Green Convergence – Sun Power – Banner
Union Bank – Banner
Simply Taylored – Banner
Facey – Banner
SCV Senior Center – Touch A Truck 2015 – Banner
Adage IT – Banner
San Diego Zoo – Generic – Banner
College Of The Canyons – Banner
Santa Clarita Autosound – Banner
Santa Clarita Transit – Dump the Pump – Banner
All Americans Bail Bonds – Banner
Nothing Bundt Cakes – Banner
Newhall Land – Banner
IHOP – Banner
It is forecast to be Clear at 7:00 PM PDT on May 25, 2015
Home » Santa Clarita News » Got A Problem In The City? There’s An App For That

Got A Problem In The City? There’s An App For That


Got a street light out? There’s an app for that.

Code enforcement complaint? There’s an app for that.

Bus not showing up on time? There’s an app for that too.

Not to steal the iPad thunder from Apple, but the City of Santa Clarita announced Thursday that they have jumped on the bandwagon of quick and easy reporting for a variety of municipal concerns – that is, if you have an iPhone.

The free app is called iService by the City, but to install it on your phone, go to the app store and type in GORequest – simply pick Santa Clarita and you’ve got City Hall at your fingertips 24/7.

Because of the GPS in the iPhone, once a citizen selects an issue, they simple take a picture of the offending area or item and send it to the City – the call is automatically routed to the correct office. They can even get progress reports on their concerns through the iService program.

“With more than 50,000 applications already available and millions more downloaded every day, there is a clear demand and expectation among our residents to be able to report issues to the City whenever or wherever they prefer via their iPhones,” said Mayor Laurene Weste. “iService also improves the City’s ability to respond to service requests in a more timely fashion, which is very important with our tight budget.”

The app’s efficiency allows the City of Santa Clarita to serve more requests with fewer people, saving the City time and money while providing round-the-clock service reporting for residents and business community.  The new iService app also corresponds perfectly with the City’s existing customer management system.

“It gives us the ability to respond very quickly to citizen concerns,” said city spokeswoman Gail Ortiz. “The system gives us a couple days to respond, which goes into the system back to the citizens and into a report that the City Manager gets. We can track whether there’s one part of the city where there’s more graffiti, or street light outages. It’s useful for us to track problems and address them quickly.”

“The same service is available for people with Blackberries or other phones,” Ortiz continued. “Any phone with internet access can be used to go to the city’s website ( and click through to make the same reports. They just don’t have the GPS and camera capabilities.”

“This is all about continual improvement for all of our services in Santa Clarita,” said City Manager Ken Pulskamp. “We’re constantly trying to figure out ways to improve customer service to all of the citizens and as technology evolves, this seemed like a great way for our citizens to be able to get their concerns taken care of and also help us do our jobs. We can’t fill potholes we don’t know about or we can’t take down graffiti we haven’t seen.  This is another opportunity for citizens and city government to work hand in hand.”



Got A Problem In The City? There’s An App For That

Leave a Reply

Your email address will not be published. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

About KHTS AM 1220

All American Bail Bonds – News Banner
Beyond Harmony – News Banner
Action Family Counseling – News Banner
AV Party Rental – News Banner
Academy Swim Club – News Banner
College Of The Canyons – News Banner
Hugo Naturals – News Banner
Adage IT – Tile
Newhall Land – 2015 – Tile
SCV Senior Center – Touch A Truck 2015 – Tile
Action Family Counseling – Tile
Beyond Harmony – Tile
Brent’s Carpet One – Tile