SoCal Edison officials want to let customers know they should always question anyone who says they work with the utility company, in light of a scam that has seen customers conned out of their financial information, said Anna Frutos-Sanchez, SoCal Edison spokeswoman, on Friday.
“They’re asking (customers) for (their) personal credit information and their debit information, and they’ve made away with money that’s not going to the utility,” she said. “And if you do get a call, or someone comes to your door, you should always ask for identification. (SoCal) Edison employees always carry a badge.”
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The utility company wanted to put out the word because the corporate office was notified over the last few days, that several people have been called with this scam.
“We don’t demand money over the phone, unless you call our customer service department and go thorugh the right channel,” Frutos Sanchez said. “And, as a consumer, you should always question those types of calls.”
Imposters have been calling SCE customers, telling them they must make immediate payment on past due bills or have their electric service disconnected, according to the SCE statement. The callers are also demanding that payment be made through a prepaid cash card, such as a PayPal or Green Dot card.
“We ask our customers to be alert to these calls that demand immediate payment and threaten service disconnection,” said Henry Martinez, SCE vice president of Safety, Security & Compliance. “Customers suspecting a fraudulent call should ask for the caller’s name, department and business phone number.
“If the caller refuses to provide this information, customers should terminate the call and report the incident immediately to local police or SCE at 800-655-4555,” he said.