One of the most important things you need to do when running a business is having the correct kind of insurance in place. This is true even for online businesses like ecommerce companies, insurance will protect you against a range of issues that can seriously damage your brand.

For many people, insurance can seem like a bit of a mystery, it can leave them feeling confused and unsure. We’re here to demystify the process and discuss how to make a claim on your ecommerce insurance should you need to.

Why Do Ecommerce Businesses Need Insurance?

For any company that sells products or services to customers, insurance is absolutely essential. If a product was to harm a customer or damage their property, they would be likely to pursue legal action against the business that sold them the product. Your ecommerce company could find itself liable for paying the customers bills for medical treatment and property repair, and you would also need to bear the brunt of any legal fees.

The best way to protect yourself against this is to get insurance. This will cover you should you be faced with a lawsuit resulting from a faulty product injuring a customer, protecting your business financially and ensuring it can see out the legal proceedings without going under. Ecommerce business insurance will cover the cost of damages and legal fees should you be faced with this kind of situation.

How To Claim On Your Insurance

If an emergency situation should occur and one of your products should cause a customer bodily harm or property damage, the key is to remain calm and not panic. It is by no means an ideal position to be in, but provided you have the proper insurance and contingency and emergency planning in place, your business should be well equipped to deal with the situation.

The first thing you need to do is contact your insurance company and inform them of the incident. This will allow them to immediately begin investigative proceedings in an attempt to figure out what has happened. In the meantime, you should begin collecting all the information you can about the situation. Log and record everything down to the smallest detail, you never know what is going to come in handy later on.

A crucial step you need to take is to assess whether any of your other products pose a danger. This must be done before you sell any more goods, so you may have to temporarily halt your business operations to ensure customer safety moving forward. This might affect you financially in the short term but is a necessary step that will allow you to assess whether your products are safe enough to continue being sold.

Conclusion

The thought of a customer filing legal proceedings is enough to strike fear into even the most experienced business veterans. Make sure you have the correct insurance and are aware of the steps you need to take to make a claim.