Customer complaints may not be enjoyable to handle, but they are beneficial for your business. In their absence, you may never become aware of issues with your product, procedures, or marketing strategies. Lack of awareness can be risky since you can only address the issues that you are aware of. The ones you neglect persist, leading to customer loss and ...

Shipping is the backbone of the economy, and when it comes to California, this is no different. The Golden State is home to many major ports and airports that handle large daily shipments. Whether shipping freight or packages, you need to know the different shipping options. However, it can be challenging to know which one is the best for your ...

Logistics and supply chains is one of those phrases everyone is familiar with, but what does it actually mean? The supply chain is the system by which a business gets a product made and distributed to its customers. Logistics is the management of that supply chain and the process by which those products and services get from the point of ...

Customer service is an essential unit in an organization. It ensures a smoother customer experience, and thereby, plays a key role in sales. This team is in direct contact with online users, potential leads, and current customers, helping them throughout the purchasing process. Moreover, it leaves a solid impression on people and has the potential to convert random browsers into ...

Every successful business owner knows that customer happiness is the number one priority. And every successful executive knows this attitude has to start from the top before spreading through the whole company. CarGuard Trevor Smith knows this is particularly true for companies offering vehicle protection plans. Customers reward owners and CEOs who can internalize this and create business strategies that ...

Having the company planned is the first step toward expanding it. Although it is simpler to get coordinated when you have a large budget and many resources to devote to it, even a cash-strapped small company with a few workers will get organized. It all boils down to finding the right resources and knowing how to use them effectively. Keep ...

With ever-evolving technology and modern lifestyle, businesses have to meet the rising customer expectations if they are to survive the market competition. The demands, needs, attitudes, and standards of customers have undergone a significant change. Customer reviews and feedback have the +6sd 9*power to make or break a brand’s backbone. Thus, businesses and companies are constantly on their toes to ...

Valencia Acura has once again snagged awards from Acura for achievements in customer service and financial success. Don’t miss a thing. Get breaking KHTS Santa Clarita News Alerts delivered right to your inbox. The family-owned dealership won Acura’s 2017 Precision Team Award, making this the ninth year in a row and the twelfth year overall that the branch was given the award. ...

Ed. Note: The following is a news release provided by the Los Angeles County Department of Water and Power.  A five-year water and power rate action was introduced by the Los Angeles Department of Water and Power, officials announced Wednesday. Don’t miss a thing. Get breaking Santa Clarita news alerts delivered right to your inbox. The proposed rates are expected to provide funding ...

Is Customer Service Via Social Media Replacing Phone and Email? According to Nielsen’s Social Media Report, approximately half of U.S. consumers use social media for inquiries, report satisfaction, and air complaints. A third of social media users prefer social media customer service compared to phone support. Social media today is turning customer service and support on its head. Social media sites have ...