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KHTS Radio / Steven Barrera

PetSmart To Pay $1.46 Million For Overcharging Customers

George Gascón, the district attorney for Los Angeles County, announced Thursday that PetSmart has been ordered to pay $1.46 million to resolve claims that it overcharged customers for products advertised in advertisements.

“Charging customers prices higher than what was advertised is misleading and unfair,” said Gascón. “Customers have the right to expect that the prices they see advertised will be honored. It’s important for companies to adhere to advertising regulations and ensure transparency in their pricing practices.”

Santa Cruz County filed the complaint on behalf of the district attorney’s offices in Los Angeles, San Diego, Ventura, Contra Costa and Marin counties.

The counties claim that PetSmart unlawfully charged customers higher prices than what was being advertised.

As part of a settlement PetSmart will pay $1.25 million in penalties, $100,000 for investigative fees, and $100,000 for restitution to support  future enforcement of consumer protection laws however, they admit to no wrongdoing

It is against the law for PetSmart or any company to make false claims in its advertising or to charge more than the lowest price indicated on a product’s listing, officials said.

As part of the settlement, PetSmart must also put additional audit and price accuracy procedures in place for a three-year period in its California stores to ensure that pricing accuracy requirements are met.

These procedures must include informing customers that they have the right to pay the lowest price currently advertised for any item that is being sold.


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PetSmart To Pay $1.46 Million For Overcharging Customers

3 comments

  1. This is his concern 🤬. Crime is rising and he’s focused on this ?? Why anyone would support him is beyond belief.
    GasCON needs to go !

  2. Criminals victimizing the community? No problem – I won’t enforce that. PetSmart charges 13 cents more that an ad? Destroy the evil corporations!

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About Steven Barrera

Steven Barrera was born and raised in the Santa Clarita Valley. He graduated high school from Golden Valley in 2019. He went to College of the Canyons for two years before transferring to The Master's University where he graduated with a bachelor's degree in communications. Steven enjoys watching sports, and spending time with friends and family.