Providence Holy Cross was recently given an A rating for the sixth time due to its patient care, quality care, safety and more. 

A national think tank has recognized Providence Holy Cross Medical Center’s outstanding inclusivity, bestowing six A grades for patient care, quality care, safety and community service. 

“Excellence and compassion in serving our community, which is largely Hispanic, reflect our deep-seated Providence values,” said Sheril Garzon, executive director of quality for Providence Holy Cross and chair of the internal Diversity, Equity and Inclusion Committee. “We believe it’s important to address DEI within the workplace to advance the care we provide to all our patients, regardless of race, ethnicity, faith or gender.”

The Mission Hills hospital earned the top grades from the Lown Hospitals Inex for Social Responsibility for inclusivity – based on effectively serving the local demographic – and the resulting social responsibility, quality patient outcomes, top clinical outcomes, patient safety and cost efficiency.  

Providence, with 51 hospitals in seven states, is committed to equal access to equitable care, according to officials. 

The early days of the pandemic have shown a spotlight of health equities and Providence committed to addressing them, providing $50 million to the cause. 

At Providence Holy Cross, that included initiating the DEI Committee, strengthening relationships with community partners to address unmet health needs, requiring implicit bias training, and supporting Black Mamas Glowing to empower expecting mothers to address their concerns about higher rates of Black infant and maternal mortality. 

Also having a health care partnership with Vaughn Next Century Learning Centers in the northeast Valley and alignment with Providence Facey Medical Center’s Black Doctors Committee to help ease patients’ mistrust of health care.

According to Lown, which analyzed federal health care data, inclusivity leads to:

• Improved patient outcomes: Care that recognizes the needs of diverse populations leads to better health and well-being for all.

• Reduction in health disparities: Inclusivity is a key driver in reducing gaps in access to care.
• Enhanced trust and satisfaction: Patients who feel seen, heard, and respected are more likely to trust their healthcare providers and report higher levels of satisfaction.

• Attracting top talent: Hospitals that prioritize inclusivity attract the best talent and can boost retention for current staff.

“As a top-performing hospital, you demonstrate that it’s possible not only to talk about inclusivity but actively put it into practice,” said Annie Duval, hospital support manager for Lown. “Well done.”

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